Getting To Yes
Negotiating Agreement Without Giving In
Roger Fisher and William Ury
Penguin Books Ltd., New York, NY (1983)
This book offers a concise, step-by-step, proven strategy for coming to mutually acceptable agreements in every sort of conflict - whether it involves parents and children, neighbors, bosses and employees, customers or corporations, tenants or diplomats. Based on studies and conferences conducted by the Harvard Negotiation Project, a group that deals continually with all levels of conflict resolution from domestic to business to international disputes.
How To Manage Conflict
Dr. William Hendricks
National Press Publications, A Division of Rockhurst College Continuing Education Center, Inc. Shawnee Mission, KS (1989)
This book teaches you how to: short-circuit conflict before it gets out of control; recognize the three management conflict stages; maintain healthy working relationships during conflict; constructively use diversity among employees; anticipate and handle the emotions tied to any conflict.
Learning From Conflict: A Handbook For Trainers And Group Leaders
Lois B. Hart, Ed.D
Organization Design and Development, Inc., King of Prussia, PA (1987)
The author of this book points out the ways in which conflict can be a constructive process. The goal is to provide valuable learning experiences for all of us on ways to creatively manage and cope with conflict.
Learning From Conflict (Second Edition)
Lois B. Hart
- Human Resource Development Press, Inc., Amherst, MA (1991)
- Conflicts are a natural part of living...without them, life would be boring; with too many, life would be too stressful. The more we learn about conflict, the greater the chance of learning from them, reducing unnecessary ones, and managing future ones with more confidence. This newly revised second edition reflects this extensive experience with many people who want to learn about conflict.
Managing Disagreement Constructively: Conflict Management In Organizations
Herbert S. Kindler, Ph.D.
Crisp Publications, Inc., Los Altos, CA (1988)
This is a comprehensive book about conflict management and it will help you: anticipate and prevent destructive conflict; deal with disagreement before it erupts out of control; encourage the expression of differences when confronting them; manage disagreement with more skill and assurance.
Successful Negotiation
Robert B. Maddux
Crisp Publications, Inc., Los Altos, CA (1986)
This book presents concepts that can be applied in any situation where negotiation is the method by which issues are resolved. Those who master the skill of effective negotiation will save money, save time and achieve a with degree of need satisfaction. Skilled negotiators don't have to worry about "what might have been".
The Magic Of Conflict
Thomas F. Crum
Simon & Schuster, A Division of Simon & Schuster, Inc. New York, NY (1987)
Based on the philosophy of Aikido, a Japanese martial art, Crum's book mixes theory and practice with anecdotes and exercises that will help the reader resolve the conflicts of everyday life. The principles of Crum's unique Aikido approach to the artistry of living can work at every level of life, at home or in the office, and between individuals or nations.