McGraw-Hill Publishing Company, New York, NY (1986)
It is KAIZEN, that is the simple truth behind Japan's economic "miracle" and the real reason the Japanese have become the masters of "flexible manufacturing" technology - the ability to adapt manufacturing processes to changing customer and market requirements, and do it fast.
Harper & Row, Publishers, Inc., New York, NY (1986)
When was the last time you had a creative idea? This morning? Last month? Last year? Sometimes you need A KICK IN THE SEAT OF THE PANTS to get your thinking going. This book does just that by taking you on a guided tour through the four roles of the creative process.
Berkeley Books, New York, NY (1991)
This no nonsense guide includes: questionnaires for testing your leadership qualities; ten commandments for maintaining good interpersonal relationships; laws of communications; checklists for outstanding leaders; plus much more. It clearly explains the basic elements of leadership and the qualities that distinguish true leaders from mere managers.
Harper & Row, Publishers, New York, NY (1985)
This revealing study of the qualities of today's great leaders is one of the most useful books ever written on this important subject. In this best-selling book, Warren Bennis and Burt Nanus have identified the essential qualities of leadership anyone can practice.
Independent Sector, Washington, DC (1986)
Power is not to be confused with status or prestige. It is the capacity to ensure the outcomes one wishes and to prevent those one does not wish.
Jossey-Bass Inc., Publishers, San Francisco, CA (1987)
In this book the authors show that leadership is not the private preserve of a few charismatic men and women, but a learnable set of practices that virtually anyone can master. The authors examine the experiences of 500 middle and senior level managers at their personal best - leading others to extraordinary accomplishments. They reveal that leadership involves five basic practices and ten specific behaviors - all of which can be learned and used by managers at al l levels.
Independent Sector, Washington, DC (1987)
This little book discusses obstacles to leadership such as: crises, size and complexity, specialization, anti-leadership vaccine and the rigors of public life. It also discusses early influences such as: school and college, a liberal arts degree, self-knowledge, communication, leadership courses; role models and mentors and opportunities outside of the classroom.
Pritchett & Associates, Inc., Dallas, TX (1998)
The goal of this book is to help you meet the growing leadership needs of your organization. As new technologies enable new organizational structures and different work approached, power if being redistributed. This changes the way we conduct business. It means leadership becomes more local. Larger numbers of people must become capable of leading, simply because they are operating with more power, more information and more decision-making authority than before. This book can help you play a part in this migration of leadership ability across your organization.
A Currency Book, New York, NY (1992)
The connection of voice and touch-reaching out spontaneously, joyously, to others-is the key to good leadership, as it is the key to inspired jazz. Leadership, like jazz, is "a public performance, dependent on so many things- the environment, the volunteers playing in the band, the need for everybody to perform as individuals and as a group, the absolute dependence of the leader on the members of the band...What a summary of an organization!" LEADERSHIP JAZZ throws you back on yourself, makes you reconsider every assumption you have about work. It's guaranteed to make your job brand-new to you, and to show you how immensely powerful and fulfilling the leader's role can be.
Warner Books, Inc., New York, NY (1987)
This book reveals the leadership secrets of Attila the Hun, the man who centuries ago shaped an aimless band of mercenary tribal nomads into the undisputed rulers of the ancient world, and who today offers us timeless lessons in win-directed, take-charge management.
Kogan Page Ltd., London (1987)
This practical handbook has been specially written for users of role play and simulation games in leadership training. It gives details of specific games which can be used to develop all the main leadership qualities of trainees, including: the ability to assess one's own and other people's performance; Conflict and stress management; delegation and motivation; problem definition and solving; time management.
McGraw-Hill, Inc. New York, NY (1992)
This book will give you detailed advice on how to: develop a high-achievement leadership style that builds the confidence of both your staff and your superiors; set achievable goals to increase efficiency and productivity; build a motivated, high-performance team beginning with your current staff; keep morale high, even under adverse conditions; master one six-step process that will enable you to solve any problem; stimulate new ideas from your staff through "storyboarding: and "imagine" techniques; make the toughest decisions, while keeping your people "on board" and open to change; find creative ways to best the competition.
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Organization Design and Development, Inc., King of Prussia, PA (1987)
The author of this book points out the ways in which conflict can be a constructive process. The goal is to provide valuable learning experiences for all of us on ways to creatively manage and cope with conflict.
Crisp Publications, Inc., Los Altos, CA (1990)
This book is ideal for a supervisor/manager who is motivated to master the fundamentals of leadership. LEARNING TO LEAD is a confidence building book that stresses personality development, enhanced communicaiton skills and visionary goal setting.
Blanchard Training and Development, Inc., Escondido, CA (1989)
Legendary Service provides you with ten fundamentals for developing and improving your effectiveness with customers. Excellent customer service cannot be achieved by a formula, nor by a smiling employee who does not have the ability or the desire to satisfy the customer. It can only be achieved by a conscious effort on the part of all employees to improve the customers' experience. We must focus on convenience to our customers and not what is easiest for us to manage.
Blanchard Training and Development, Inc., Escondido, CA (1989)
See description on Legendary Service Facilitators Guide.
Lexington Books, New York, NY (1988)
Clearly written and full of easy-to-access checklists, tables, and summaries, this book presents concrete ideas for creating, implementing, and improving components of an overall executive development program.
Addison-Wesley Publishing Co., Reading, MA (1992)
Humor can help you thrive in change, remain creative under pressure, work more effectively, play more enthusiastically, and stay healthier in the process. But humor is also a set of specific, learned skills, and like any other discipline, these skills need to be developed. Lighten Up shows you how to build these skills so that you can see the absurdity in difficult situations and take yourself lightly while you take your job, problem, or challenge seriously.
Simon and Schuster, New York, NY (1990)
Now is this breakthrough book, Malcolm Kushner, America's premier humor consultant, shows you how to tap the power of your most overlooked natural resource-your sense of humor. You don't have to be naturally funny. And you don't have to know how to tell jokes. Kushner's unique system enables anyone to use humor successfully.
John Wiley & Sons, Inc., New York, NY (1982)
This guide clearly demonstrates how you can master the essential but often-neglected art of listening. Aided by examples, exercises, and drawings, it takes you step by step through a 12-point program to acquire active, productive listening skills and put them to work for you professionally, socially, and personally.
Simon & Schuster, A Division of Simon & Schuster, Inc. New York, NY (1987)
Based on the philosophy of Aikido, a Japanese martial art, Crum's book mixes theory and practice with anecdotes and exercises that will help the reader resolve the conflicts of everyday life. The principles of Crum's unique Aikido approach to the artistry of living can work at every level of life, at home or in the office, and between individuals or nations.
Meta Publications, Cupertino, CA (1987)
This book is for anyone whose success, both personal and professional, depends on his or her ability to influence other people. Managers, salespeople, teachers, counselors, administrators and supervisors in and other professionals will gain immeasurably from learning the strategies and techniques covered in this book as well as those who seek more effective communications with partners, spouses, children and other family members.
Ten Speed Press, Berkeley, CA (1994)
You can be as successful as you want. You can get your dream job and you can establish your ideal lifestyle. You'll see evidence for this throughout the pages of this book in the stories of ordinary students who have gone on to get their dream jobs because of a few good moves they made while they were still in school.
Crisp Publications, Inc., Los Altos, CA (1990)
This book is not just another book to make you laugh. You will laugh, but that's not its purpose. It introduces you to the value of humor on the job. The appropriate use of humor will not only increase your personal and professional effectiveness, but also the productivity of others.
Creative Training Techniques, Inc., Eden Prairie, MN (1988)
Simon & Schuster, Inc., New York, NY, (1996)
In this book the author presents a series of management paradoxes designed to challenge conventional wisdom and encourage managers to reexamine their assumptions about effective leadership.
Praeger Publishers, New York, NY (1991)
This book is intended to increase awareness of the need for management skills among intelligent and dedicated professionals and to suggest ideas about how these skills may be acquired, further developed, and honed. Strategies for the development of each skill are provided, along with a resource list of recommended books, videos, and other learning aids.
Jossey-Bass, Inc., Publishers, San Francisco, CA (1989)
In this book offers essays that rethink and radically revise traditional management strategies - presenting new solutions to the unprecedented challenges brought about by changes in technology, increasingly volatile markets, and intensified foreign competition. These essays on leadership, organizational excellence, communication, teamwork, change, and ethics are based on practical problems or organizational life.
Quality Books, Inc., Escondido, CA (1995)
What if you could give your organization the gift of a magnificent and promising future while also discovering a way for all of its stakeholders to be satisfied in the process? That's what this book is about. It builds on the mounting mass of diverse research, experiences and complementary publications focused on organizational, group and individual performance and satisfaction. But…it's uniqueness is that if goes beyond these other contributions that talk about "WHAT" to rethink, reengineer, redo - and instead provides a practical, proven approach for "HOW" to actually gain such benefits
Crisp Publications, Inc., Los Altos, CA (1988)
This is a comprehensive book about conflict management and it will help you: anticipate and prevent destructive conflict; deal with disagreement before it erupts out of control; encourage the expression of differences when confronting them; manage disagreement with more skill and assurance.
The Penguin Group, New York, NY (1992)
This major new book brings together Mr. Drucker's latest views on the new world business order . He discusses the end of the era of the blue-collar worker; the ultimate bankruptcy of the Keynesian theory; the myths about the Japanese economy and what we can and must learn; the lessons that nonprofit enterprises offer big business; the formula for excellence in American exports, etc.
Crisp Publications, Inc., Los Altos, CA (1989)
This book will introduce the critical building blocks of how to successfully lead your team through change. Using the simple yet sound techniques presented can make a dramatic change in your ability to help those you manage handle the traumas of change as positively as possible.
Crisp Publications, Inc., Los Altos, CA (1989)
We are all trying to understand and respond to the changes occurring in our work lives and in our personal lives. Most of us try to react to these changes in a positive and productive manner, but sometimes we feel overwhelmed and confused. The skills and strategies in this book will help you through the changes you face.
Crisp Publications, Inc., Los Altos, CA (1989)
The premise of this book is threefold:
- by using specialized techniques, we can manage quality in a service operation just as we can in other enterprises that produce a more tangible product;
- to achieve quality in the delivery of customer service, a specific set of management strategies must be followed;
- what managers do in this area has more influence over the quality of customer service than any other single factor.
Thomas H. Berry
McGraw-Hill, Inc., New York, NY (1991)
This book is a pioneering resource that answers the clarion call for an exceptionally complete, easy-to-follow action plan which can help to reverse the downward spiral of poor quality in both service and manufacturing businesses.
Crisp Publications, Los Altos, CA (1992)
As professional speakers and trainers, we are constantly asked for suggestions on how to manage more effectively. Regardless of geographical region, industry or profession, people want to know how they can be more productive and enhance their careers, in spite of, or with the help of, their bosses. The ideas and strategies presented in this book come from the people who have attended our seminars and the organizations with which we have consulted. We have tested the concepts and exercises with employees who tried them. Compiled in this book are ideas that work.
The Free Press, New York, NY (1991)
Building on eight years of research, the authors develop a model for understanding the relationship between quality and marketing in services and offer dozens of practical insights into ways to improve services marketing. Though an innovative service concept may give a company an initial edge, superior quality is vital to sustaining success.
Executive Enterprises Publications Co., Inc., New York, NY (1990)
No matter whom you are trying to persuade, using the techniques demonstrated in this book will optimize your chances of success. They offer the smoothest path to any possible agreement. The more you apply them to your dealings with others on all organizational levels, the more skilled you will become at defining and achieving goals that make both parties to the process winners.
Leadership Library of America, Inc., West Orange, NJ (1990)
This three-part book reveals more information about the qualities of managers and leaders than any other single source. Research conducted at the nation's military academies, naval academy, Exxon, AT&T, Sears, a nuclear power plant, a health care organization and many other companies reveals that leadership qualities are trainable and that the effects of this training can improve your business.
Pfeiffer & Co., San Diego, CA (1992)
No Description Available
Avon Books, New York, NY (1990)
The purpose of this book is to identify and describe the most important trends of the 1990's. Conceived under the influence of the next millennium, these new megatrends are the gateways to the 21st century.
GOAL/QPC, Methuen, MA (1989)
The tools in this book have been combined into a cycle of activity that turns the output of one tool into the input of a related technique. This creates a continuous flow of analysis that really focuses any planning process.
GOAL/QPC, Methuen, MA (1994)
This handbook is designed to help you and every person in your organization to improve daily the procedures, systems, quality, cost, and fields related to your job. this continuous improvement process is the focus of this book - sharing the philosophy and tools that are fundamental to this effort.
Crisp Publications, Inc., Los Altos, Ca
This is a comprehensive book on understanding, respecting and improving communications between the sexes. This book will help you to: know the issues; learn how people and organizations develop; accept gender differences; speak with respect; learn from each other; create understanding; come to agreement; collaborate; pay attention to each other; and use available resources.
Crisp Publications, Inc., Los Altos, CA (1987)
The objective of MENTAL FITNESS is to help a person develop a personal action plan to improve the quality of his or her emotional health; and then make any changes to apply concepts presented in this book to that person's unique situation.
Independent Sector, Washington, DC (1987)
This little book discusses different types of leaders such as bad guys, good guys, the relationship between leaders and constituents, the moral goals of leadership, the release of human potential, the dependence of individuals and groups, leaders who have devised a framework of values, norms of conduct, a moral order, individual initiative and responsibility.
copies of Winter 1981 to Winter 1995
Moral Education Forum contains articles, interviews, bibliographics and descriptions of new research, as well as information about experimental programs and curricula that have a strong value dimension. It features reviews of relevant books and doctoral dissertations.
Crisp Publications, Inc., Menlo Park, CA (1991)
Here are some things you will find out from this book: the most workable formula for winning people to your way; how to move key people from where they are to where you want them to be; how to raise other's enthusiasm for your projects; what common little quirk causes more problems with others than any other and how you can avoid it; what you must see in others that most people don't see, before you can get them to change; secrets for dealing with stubborn people; how to interest others in your ideas; what everybody wants that you have; how to stop others from manipulating you; what everybody's hidden weakness is; how to criticize without being resented; how to give orders that are followed effectively; how to get others to like you; how to get the ear of the key people in your organization.
Pritchett & Associates, Inc., Dallas, TX (1997)
This book reveals: Why resisting change can ruin your career - The real source of job security - Why you should focus on outcomes rather than effort - The power of "recommitment" - Why you don't have time to take your time - The risks of relying on your reputation - Why you must contribute more that you cost - Plus more high-powered guidelines on how to take personal responsibility for your career and seize the many opportunities you will encounter in the Information Age.
American Management Association, New York, NY (1991)
It doesn't take very long for a manager to realize that learning the art of delegation is essential. It's a difficult lesson to master even for the experienced practitioner, but particularly so for those newly appointed to supervisory positions. In this updated and revised edition of his classic No-Nonsense Delegation, Dale McConkey demystifies the delegation process and shows how every manager can accomplish more and achieve better results and neither abdicate overall responsibility nor personally perform every task.
Bard Press, Inc., Austin, TX (1996)
"If you are looking for a way to make work more meaningful and life more passionate, read this inspirational book. Full of original insights, upbeat stories, and concrete suggestions, NUTS! shows how the power of principle-centered leadership inspires people to achieve incredible results. It provides a lively and penetrating analysis that invites you to become more purpose-driven, others-oriented, and fun loving."