NC State University
Financial Aid Services Survey

1. Which of the following categories describes you best? Student Parent Other
   
   
2. What is your current grade level? Not Applicable Freshman Sophomore Junior Senior Graduate Student Lifelong Education
   
   
3. For how many years have you applied for financial aid?  Zero One Two Three Four or More
   
   
4. Please indicate the type of financial assistance you are currently receiving. None Grant Scholarship Loan Work-Study Combination of the above Applied, but never received any of the above
   
   
5. How many times have you visited the Office of Scholarships and Financial Aid in the current academic year? Zero Once Twice Three Times Four or more times
    
6. What was the Date and Time of your most recent visit to the Office of Scholarships and Financial Aid?
   Month:  January February March April May June July August September October November December     Day:  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31     Year:  2007 2008         Time:  8:00am - 10:00am 10:00am - 12:00pm 12:00pm - 1:00pm 1:00pm - 3:00pm 3:00pm - 5:00pm
   
   
   

7. Who assisted you on your last visit?    (Check All that Apply)
   
                                               Front Desk Receptionist
                                               Financial Aid Advisor
                                               Scholarship Coordinator
                                               Short-Term Loan Coordinator

       Please enter the name of the person who assisted you (if known):
   
   

8. Were you greeted in a courteous and polite manner?  Yes Somewhat No Not Applicable

9. Did you receive prompt service?  Yes Somewhat No Not Applicable
   
   
10. Did you receive helpful answers to your questions?  Yes Somewhat No Not Applicable
    
    
11. Was the person who assisted you knowledgeable of financial aid issues?  Yes Somewhat No Not Applicable
    
    
12. How many times have you telephoned the Office of Scholarships and Financial Aid during the current academic year? Zero One Two Three Four or more
    
    

13. Was the person who answered your call:
                                    Courteous?            Yes Somewhat No
                                    Helpful?                 Yes Somewhat No
                                    Knowledgeable?    Yes Somewhat No
    

14. If you left a message for someone, was your call returned within 24 hours?  Yes No Not Applicable
    
    

15. If you are dissatisfied with any service from our office, please indicate the ONE service which you are LEAST satisfied. The financial aid application process The financial aid award package I received Customer service skills of the reception staff Customer service skills of the phone staff Customer service skills of the advisor staff
    

16. What has been your overall experience with the Office of Scholarships and Financial Aid? Excellent Good Fair Poor No opinion
     

17. If you would like to make any comments on this survey or your overall experiences with our office, please do so in the following box.
    
    Please allow your text to wrap and do not hit the <ENTER> key
    

    Our goal is to provide exemplary customer service.  If we have missed the mark we would like the opportunity to correspond with you to determine where we fell short. 
    
    The following information is optional.
    Please provide a phone number or email address and you will be contacted.

Name: 
Phone: 
E-mail: